Working with us
How operators book accessible capacity
Four ways to work together, and what we need from you to quote. Rates are quoted net to the trade, per booking. All pricing stays between your business and ours.
Commercial models
Four ways to work together
Pick whichever fits your operation. Partners commonly use more than one. Every model is quoted net to the trade, per booking.
1. Overflow and ADA coverage
You hold the booking and the guest relationship. We carry the guest your coach cannot board, running your itinerary to your timings and joining your group at each stop.
- One wheelchair passenger plus up to five companions
- Your guide retains the whole party
- Post trip access report to your operations desk
2. Full vehicle charter
Block vehicle and driver by the hour or the day and run your own branded accessible program. Your guide travels with us or meets the group on route.
- Hourly and daily charter available
- Guide seat included
- Magnetic operator branding on request
3. Hilo pier shore excursions
Port day coverage timed to all-aboard, sold as your accessible excursion or held as pier-side overflow for guests arriving with equipment your vehicle cannot load.
- Itinerary sized to the exact port window
- Conservative all-aboard buffer as standard
- Pier access procedures followed
4. Referral and concierge
For resorts, concierge desks, DMCs, wedding and event planners. Send the guest to us and we run the enquiry, booking and operating day end to end.
- Agreed commission on referred bookings
- Co-branded collateral available
- Named contact for your front desk
Process
How a booking runs
Enquiry
Email the operator desk with the date, itinerary, party size and the guest’s mobility equipment.
Feasibility and availability
We confirm the date and return an access assessment for every stop on your list, normally the same working day.
Written net quote
Hours, distance, inclusions and total, quoted net to the trade.
Confirmation
You confirm in writing. We hold the date and send pick-up details and driver contact ahead of the operating day.
Operating day
We run your stop list to your schedule under your branding, with your guide on board or meeting us at each stop.
Report
A short access report covering anything that affected the day, followed by our invoice.
What we need in the brief
- Equipment type, make and model
- Whether the guest transfers, and who provides assistance
- Number of companions and caregivers traveling
- Exact stop list and timings, including all-aboard for port days
- Pick-up and drop-off points
- Any mobility notes the guest has consented to share
- Your branding requirements and guide arrangements
Rates
Every booking is quoted individually, since party size, equipment and pick-up point all move the number. Rates are net to the trade and confirmed in writing before the operating day. Cross island transit time is included in the quoted figure.
Service scope
We supply accessible sightseeing transport and driving. Personal care, lifting and transfer assistance beyond boarding the vehicle sit outside what we provide.
Add an accessible option to your product list.
Send a date and an itinerary and you will have availability, a net rate and an access assessment in writing.