Contact
Talk to a person, not a booking engine
There is no online checkout here on purpose. Accessible travel has too many variables to funnel through a form — one short conversation saves everybody a bad surprise later.
How to reach us
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Phone — fastest
Call or text. If we are driving, leave a message and we will call back the same day.
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Email — tours & medical transport
aloha@accessbigislandhawaii.com
Best for detailed itineraries and equipment questions. Replies within [TBD].
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Email — operators & groups
partners@accessbigislandhawaii.com
Net rates, COIs, vendor set-up and block bookings. See partnerships.
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Hours
Daily, 6:00 a.m. – 8:00 p.m. HST
Earlier and later trips by arrangement — flights and dialysis do not keep office hours.
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Based in
Hilo, Hawaiʻi Island
Serving the whole island. [Mailing address, if you want one published — TBD]
Have these ready when you call
Two minutes of prep and we can usually quote you on the spot.
- Dates — and how flexible they are
- Equipment — manual chair, power chair or scooter; make and model if you have it
- Weight and width of the chair with the rider in it, if known
- How many people are travelling, including caregivers
- Transfers — do you stay in the chair, and who assists if not
- Pick-up point — hotel, home, facility, airport or pier
- Anything that affects timing — medication, fatigue, appointment windows
Quotes are free and written
Every quote comes back in writing with hours, stops, inclusions and the total. No deposit is taken until you have seen it and said yes.
In an emergency, call 911
We provide non-emergency transport only. We are not an ambulance and we cannot respond to medical emergencies.
Ready when you are.
Call, text or email. Tell us the situation and we will tell you straight away whether we can help.