About
A specialist accessible supplier on Hawaiʻi Island
Access Big Island Hawaii exists to give Big Island operators an accessible option they can sell with confidence. We run one purpose converted vehicle, we survey access ourselves, and we work exclusively through the trade.
Background
Why the company exists
Hawaiʻi Island holds a great deal of genuinely accessible sightseeing. Paved caldera overlooks at Kīlauea, a step free waterfall viewpoint in Hilo, a flat 30 acre Japanese garden on the bay. The gap has always been vehicle capacity.
Rental fleets on island carry no accessible stock. Coaches cannot load a power chair. That leaves operators declining the booking, and usually the rest of the party with it.
The company began with one family. The founder bought a wheelchair accessible van so that his father, a disabled veteran, could leave the veterans center for visits home and see the island again.
Having the van changed what a day could hold. A morning at the coast, an afternoon at the volcano, an evening at home with family. All of it became ordinary again, because the vehicle made it possible.
It became clear that other families on this side of the island needed the same thing and had nowhere to get it. That is the service we supply today, working through the operators who bring visitors here.
We supply capacity and access expertise. Operators keep the guest relationship, the branding and the margin.
Operating principles
How we work with the trade
Accurate access reporting
We state access limits precisely at the quote stage, including the stops that will disappoint a guest, so your sales team can set expectations correctly.
Trade only
Guests booked through you stay yours. Pricing, follow-up marketing and the repeat booking all remain with your business.
Schedule discipline
Boarding cycles are planned into the timeline. Port day returns carry a conservative buffer against all-aboard.
Kūleana
Responsibility for guests in our care and for the places we take them. We follow site rules, respect cultural sites and leave nothing behind.
Service area
All of Hawaiʻi Island
Based in Pahoa, Hawaiʻi Island, operating island wide. Cross island transit time is included in the quoted rate.
East side
Pahoa, Hilo, Keaʻau, Honomu, Hakalau, Laupāhoehoe
Volcano and Kaʻū
Volcano Village, Hawaiʻi Volcanoes NP, Pāhala, Nāʻālehu, Punaluʻu
West side
Kailua-Kona, Holualoa, Captain Cook, Hōnaunau, Keauhou
North and Kohala
Waimea, Honokaʻa, Waikoloa, Hāpuna, Kawaihae, Hawi
Pick-up points include hotels and condos, private residences, Hilo (ITO) and Kona (KOA) airports, and the Hilo cruise pier.
Add an accessible option to your program.
Send a date and an itinerary and you will have availability, a net rate and access notes in writing.